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Privacy Policy

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Upfront Scooping Privacy Policy

This Privacy Policy explains how Upfront Scooping collects, uses, protects, and shares your information.

Effective Date: [Revised 06/15/2025]

At Upfront Scooping, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines what information we collect, how we use it, who we share it with, and your rights and choices. It applies to all residential and commercial clients who use our services or visit our website.

Information We Collect

In order to provide pet waste removal and related services, we may collect the following information:

  • First and Last Name

  • Mailing and Service Address

  • Email Address

  • Phone Number

  • Property details (e.g., gate codes, areas to be cleaned)

  • Information about your pets (e.g., names, birthdays, behaviors)

  • Billing and credit card information (processed securely through third parties)

You may provide this information voluntarily when:

  • Requesting a quote

  • Booking or using our services

  • Filling out forms

  • Communicating with us by phone, SMS, or email

  • Entering promotions or surveys

  • Signing up for marketing or special offers

We may also collect general usage information automatically through cookies and analytics tools (see Section 6).

How We Use Your Information

We use your information to:

  • Schedule and deliver our services

  • Respond to your inquiries and provide support

  • Process payments securely

  • Send appointment reminders and service updates

  • Offer promotional deals and service announcements

  • Improve our website, services, and advertising

We may also use general feedback and customer trends to enhance our offerings.

Marketing & Advertising

We may use digital marketing tools such as:

  • Google Ads

  • Meta (Facebook/Instagram) Ads

  • Google Analytics

  • Meta Pixel (retargeting)

These tools may help us:

  • Show relevant ads to past or potential customers

  • Track ad effectiveness

  • Build “lookalike” audiences based on anonymized data

In some cases, we may upload hashed (encrypted) contact data to these platforms. We do not sell your personal information.

You may opt out of interest-based advertising via:

Cookies & Tracking

We use cookies and similar technologies to:

  • Track how visitors use our site

  • Customize your browsing experience

  • Measure website traffic and advertising performance

You can disable cookies through your browser settings or opt out of some trackers using the links above.

Sharing Information with Third Parties

We do not sell, rent, or lease your personal information.

We may share information with trusted third-party service providers for tasks such as:

  • Payment processing

  • Email and SMS communication

  • Website management

  • Ad targeting and performance tracking

  • Delivery of services

These providers are required to keep your information confidential and only use it as necessary.

We may disclose your information without notice if required by law or to:

  • Comply with legal obligations

  • Protect our rights or property

  • Respond to emergencies or safety concerns

We may store your information on secure servers hosted by third-party providers.

Opt-Out & Unsubscribe Options

You can opt out of marketing or promotional communications at any time:

Even if you opt out, we may still send you service-related communications (e.g., appointment reminders or invoices).

Email & SMS communications

Emails: We may send emails for:

  • Appointment confirmations and reminders

  • Promotions or service announcements

  • Surveys or service feedback

We may track when you open or interact with emails to improve communication.

SMS/Text Messages: By submitting your phone number when requesting a quote or using our services, you consent to receive SMS/text messages for:

  • Appointment reminders

  • Service notifications

  • Promotions and general communication

You may opt out at any time by replying “STOP” or contacting us directly.

Your Rights & Choices

You have the right to:

  • Access the personal information we hold

  • Request updates or corrections

  • Request deletion of your data

  • Withdraw consent or object to certain uses

  • Opt out of marketing communications

To exercise your rights, contact:

 Email: support@upfrontscooping.com
 Phone: (682) 461-3747

Security of Your Personal Information

We take data protection seriously and use industry-standard practices to secure your personal information.

Our protections include:

  • SSL (Secure Sockets Layer) encryption for data transmission

  • HTTPS-secured website

  • Use of secure third-party platforms for payment and communication

  • Access limited only to authorized personnel

While we strive to protect your data, no online transmission or storage system is 100% secure. By using our site or services, you acknowledge:

  • Security risks inherent to internet use

  • No system can fully guarantee data privacy

If you suspect a security issue, please contact us immediately.

Children Under 13 

Our services and website are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently received such information, we will delete it as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us at support@upfrontscooping.com.

External Data Storage

We may store your data using secure third-party hosting providers and cloud platforms under contract with Upfront Scooping.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date. Continued use of our services after a change means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

 Email: support@upfrontscooping.com
 Phone: (682) 461-3747

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